Refund Policy
We want Bitty Premium to be worth it. If it isn’t, you shouldn’t pay for it.
14-day refund on your first payment
- If you’re not happy, ask within 14 days of your first Premium payment and we’ll refund it in full. No questions asked.
- This applies to the first payment of your first subscription, monthly or yearly.
- When the refund goes through, Premium ends on your account straight away and the subscription is cancelled, so you won’t be charged again.
Renewals
- Renewal payments aren’t normally refunded. You can cancel anytime before your renewal date to avoid the next charge, and Premium stays active until the end of the period you’ve paid for.
- If a renewal charged you by mistake (for example, you’d cancelled but were still billed), contact us and we’ll put it right.
How to ask for a refund or cancel
- Cancel: in Bitty, open You → Manage subscription, or use the link in your receipt email.
- Refund: email ayushshanker23@gmail.com from the address on your Bitty account, or reply to your receipt from Dodo Payments. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Who processes payments
Payments are processed by Dodo Payments, the merchant of record for Bitty Premium. Your rights under the consumer laws where you live are not affected by this policy.